We offer "free ground shipping over $150" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico.

Shipping Method:

（1）Standard shipment method for small products via USPS, UPS and FedEx.

（2）Extra $25 will be charged for Expedited shipment via UPS Express.

（3）For large items, multiple items or large orders we use LTL freight.

Shipping Time: Standard shipping: 4-6 business days. LTL shipping: 8-10 natural days.

Once an order has shipped we are unable to change or modify it for any reason. For orders that use the LTL shipping method, if the consignee requests to change the destination, the shipment will return to the shipper and we will issue a refund less the 20% restocking fee.

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however, Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (844)-538-7890 or email at (support@gaslandchef.com) Monday - Friday from 9 am -5 pm EST. Unfortunately, once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

1. If you would like to return an item, please contact our customer support via email at (support@gaslandchef.com) or telephone (844)-538-7890 Monday - Friday from 9 am -5 pm PST to request a return within 30 days of delivery. When contacting our support team ensure you provide them with your return reason.

2. To be eligible for a return, the item must remain in its original condition as received, unused, with tags attached, and in its initial packaging.

3. Returns made without approval will not be accepted as to we have different return addresses for different products.

4. For returns due to buyers remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) customers are responsible for the return shipping cost along with a 20% restocking fee applied. You should also save your tracking number to confirm when your item has been received at our location. Items being returned due to defects or quality issues a pre-paid return label will be provided to you upon you providing us with any pictures/videos showing the issue you are encountering.

5. If an item is found to be damaged in shipping. Do not accept or sign for the product. Simply refuse the package with the carrier and contact our customer support asap.

For any further queries about returns, feel free to contact us at support@gaslandchef.com.au.

Thanks for shopping with GASLAND Chef.
The Instruction brochure is placed in the package box. Please read the instruction manual before installing the products.

For the video installation guide, please visit GASLAND Youtube and search product model number at:
@Gasland.official

To download the E-manual, please click the link below:

If you have any other questions regarding the installation or products, please email us at service@gaslandchef.com, and attach the order number, and product serial number (in the Instruction brochure or product stick label), our engineer will help to figure out installation problems.